Key Achievements

Led a thorough analysis of system configuration, patient preferences, and supply/demand dynamics to address the high failure rate in self-scheduling, resulting in a 25% increase in success rate within 30 days and achieving a top 10% ranking among academic health systems using the Epic platform.

Consolidated disparate digital solutions by mapping existing technologies to the new system platform, eliminating redundant tools, and renegotiating terms for essential ones, leading to over $3M in savings in the first year and projected savings of millions more over 5 years.

Differentiated the virtual urgent care program from traditional options by launching the Virtual Primary Care on Demand program, which, staffed by primary care providers and aligned with organizational values, achieved over 1,000 visits per month within 9 months and received positive engagement from both caregivers and patients.

Converted in-person appointments to virtual care within days during the COVID-19 pandemic by evaluating options, creating and documenting processes, and achieving increase from 0.05% to 80% virtual appointments within two weeks, culminating in a system-wide telehealth platform implementation within 9 months.

Enhanced the financial performance of underperforming academic practice group by analyzing trends, identifying root causes, and implementing corrective measures, leading to a $10M improvement in the first 12 months through span of control reconciliation, value improvement programs, and renewed accountability.

Improved provider productivity by 50% and reduced time to first available appointment within 6 months by implementing a standard data set and monthly scorecards for KPIs, addressing variations in productivity and patient access, and enforcing improvement plans or termination for underperforming providers.